Use Cisco Telepresence system, VCS-C, VSE-E, Conductor, MCUs, CTMS,.VCS - C, VCS-E, TMS, Conductor, MCUs, CTMS, ISDN gateways.Do the testing and create test plans excel sheets. Good communications skills & Do change management and change control of all VOIP phones and Video endpoints.Troubleshoot & Conduct WebEx meeting, Jabber, Lync.Familiar with managing Cisco Unified Call Center Managers, UNITY voicemail systems, H323 and SIP voice gateway, Lan/Wan and System Integration and also a Lab Administration.Use the end points VCS, CTS, SX 20, EX90’s DX 70’s, DX 80’s MX 200, MX 300, Polycom RMX 2000 & RMX 4000, Spark tool kit in prime & cloud etc.Working knowledge in VOIP environments and installing security, and VM Ware as well as IVR and CVP, Trouble shooting and support for UCCE & UCCX. Expertise in Cisco Unified Communications Manager (CUCM)7.x, 8.x 9.x & 10.x Call Manager Express (CME), Cisco Unity, Cisco Unity Connection, Cisco Unity Express, voice gateways, UCCE 7.5 (MGCP,SIP,H323,SCCP),and voice applications.Routing protocols such as RIP, IGRP, EIGRP, OSPF and VoIP networks. Special emphasis in the utilization of Cisco Routers and Switches.Expertise in the areas of Internetworking, Data Communications, Server Operating Systems and Virtualization Technologies.All testing for bandwidth issues and point to point testing to all the locations Troubleshoot and configure all video end points. Work on TMS 14.X and upgrade to TMS 15.X version.Migrated all EX90’s to DX 80’s.Spark Tool kit in Prime & clould. Install and upgrade the COP files in the call manager 9.x version. Configure Cisco C240 server install MRA and CE 8.3 upgrades to DX80. Expert in Video Conferencing, troubleshooting in EX90’s, work On VCSe and VCSc servers.Troubleshoot the agent's Cisco desktop phone with ACD & Mobile agents with LCP ports.Working with eloyalty team, phone vendor like Confidential & Confidential and Verizon. Connecting inbound and outbound call issue. Educate the agents with login issues, call transfer, Phone book.Use voice recording system Calabrio and Nice. Resolve the login Issues, Set up LCP, ACD and RCP ports in CUCM, Silent Monitoring issue, BnS adapter issue using Sales Force, CVP, work, Login the servers and make correction the CVP & IVR scripting, Problem with call routing issues, IC Portal, Adding the agents to the UCCE IC Portal by colon the agent in UCCE Server.UCCE (Unified Contact Center Enterprise) Work with Finesse 10.1.Current Voice & Video Collaboration CCIE pass January 2018.Looking for VOIP Engineer Video & Voice Collaboration.5 years’ experience in Video conferencing.9 years’ experience in Network Engineer.
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